FAQ

What is the return policy?

Contact the warehouse support team directly at 615-250-0894 or by e-mail at CustomerCare@FoxandRoe.com.

What are the shipping options?

You can pickup your products at our Chapel Hill, TN warehouse or we will generate a shipping quote basis based on destination and service level needed.

What is the minimum order quantity?

$1000 Minimum.

What do I do if I never received my order?

Contact the warehouse support team directly at 615-250-0894 or by e-mail at CustomerCare@FoxandRoe.com.

What do I do if I received a defective order?

Contact customer support for further instructions at 615-250-0894 or by e-mail at CustomerCare@FoxandRoe.com.

How do I make changes to an order I’ve already placed?

Where are you located?

We warehouse our products at 5546 Nashville Hwy Chapel Hill, TN 37034

Where do the materials come from?

We sustainably source all of our materials and produce solid wood, genuine leather, premium fabric upholstered furniture.

How do I make sure I order the right size?

Please confirm your dimensions in your space to align with the piece you are purchasing. If you need more involved assistance please contact us at CustomerCare@FoxandRoe.com and we will have an experienced team member reach out to you.

FAQ